LOGAN MARINE · COMMERCIAL VESSEL SPARE PARTS
Marine spare parts portal: frequently asked questions
Is membership free for customers and suppliers?
Yes. Registration and portal membership are free for customers and suppliers, subject to account review. Commercial purchases, freight and other quoted charges are separate.
Which vessels does Logan Marine support?
Our focus is commercial vessels, offshore and industrial equipment. Share your equipment maker, model, part number and operating requirement so the team can assess the enquiry.
Can I upload a PDF or spreadsheet instead of typing every part?
Yes. The document importer accepts Excel (.xlsx), PDF, Word (.docx) and supported images. AI mode can read scanned PDFs and clear photos. It prepares editable lines for your review before they are added to the RFQ.
Is 500 parts a minimum requirement?
No. It is the maximum per RFQ. You can submit a smaller list, such as one item or 128 items, after correcting required part and quantity information.
What if I do not know the part number?
Send the available description, equipment model, serial number and clear nameplate or component photos to Logan Marine support for identification help. Do not invent a part number to complete the form.
Are all catalogue items in stock?
No. Technical catalogue entries are references. Published parts are offered subject to individual confirmation of stock, price, condition, compatibility and delivery time.
Can a supplier offer a different code or a complete unit?
Yes. Offers may use a supplier or replacement code, propose a complete unit instead of separate parts, or cover only part of the request. Review the offered scope and obtain technical confirmation before accepting an alternative.
Can suppliers see my private customer records?
Access is limited by account permissions. The Logan team controls supplier RFQ distribution and decides which customer-provided attachments to forward. Customer quotations and internal records are not public catalogue content.
How quickly will I receive a response?
Our RFQ response target is 24–48 hours, subject to complete technical details and supplier availability. This is a response target, not a guaranteed quotation or delivery time. Mark urgent operational requirements clearly.
What does Ask Mavi AI do?
Mavi helps with RFQs, quotation questions and portal navigation, using the information and tools available to your account. It does not replace checking technical suitability or reviewing commercial documents.
Start with your next parts requirement
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